We are very excited to tell you that we launched our new digital banking platform on September 15th.
We’ve switched for three great reasons:
This new platform is fast, intuitive, and comes with many great features
Both online and mobile banking will have the same look and feel on all devices
We’re adding many new ways for you and BS&L to easily communicate
Here are just some of the benefits for you with this upgrade:
For Personal Banking Customers:
Reset your own password if you get locked out of your account
Access your account from any device, including tablets and smart watches
We’re adding secure forms for many common requests like ordering a new debit card and updating travel plans
Get basic account information via text
Chat with us over a secure link
Automatically connect to QuickBooks, Quicken and other financial management software
For Business Banking Customers:
Most of these same features, plus...
Manage multiple business entities within a single logon
Create and submit wire transfers
Make federal and state tax payments
Administrators can manage users and approve transactions from their mobile device
What you need to do for the upgrade:
Here are a few things you’ll want to do now, to be ready for September 15th.
Clear Your Cache and Update Your Bookmarks
If you're trying to log into our new site and you're not seeing our new login page, either your browser has our old page living in its cache, or you're using an outdated bookmark. If you access Online Banking by going to brattbank.com and logging in, go to the Settings function of your browser, clear the browser's cache, then try logging in again. If you're using a saved bookmark, delete it and create a new one after you've logged in for the first time at brattbank.com.
Scheduled Recurring Transfers
Scheduled recurring transfers that you’ve set up in NetTeller won’t automatically convert to the new platform, so you should make a list of those transfers so you can set them up again after the 15th.
If you’ve given any of your accounts online nicknames or aliases (like Family Checking or Vacation Savings), make a note so you can apply the same nicknames in the new platform.
Quicken and QuickBooks Downloads
If you download transaction data for import to Quicken or QuickBooks, we recommend that you make sure your transaction downloads are up to date before September 14th. We will have this capability in our new platform as well, but just in case there are any issues or delays, grab your data now before we convert on the 15th.
Interbank Transfer Accounts
If you use this feature to transfer money back and forth between BS&L and other banks, you should have received an email from us with special instructions. This feature is moving into our existing Bill Pay module, which won't be changing. It will be much easier to move your transfers now, before September 15th, when our current transfer function will go away. Please follow the instructions in the email and call us if you need help!
Direct Connect and Other Linked Money Management Software
If you log into QuickBooks, Mint, Xero or other financial software and have that software automatically log into your online banking to extract data, you will need to break the connection you've established with our current online banking platform, and after September 15th, reconnect to our new platform which will have a different URL and login credentials. If you're a recent user of this functionality, we will be emailing you detailed instructions in early September. Watch for this email and call us if you didn't get it, and we'll make sure you know what you need to do!
Frequently Asked Questions:
Q. When will the change take place?
A. This upgrade will go live on September 15th, 2020 but we’ve been working on this since the beginning of this year to make sure it is seamless and simple. There may be a brief period when online banking is not available, but we will be giving more information as the date gets closer. Check back for more information.
Q. Will I be able to do everything I can do now online and on mobile in this new system?
A. Yes, and much more. Mobile and online banking are a big part of how more and more customers access their funds and we wanted to embrace this with the best possible digital banking experience we could find.
Q. Do I need to re-register for this new platform?
A. We’re already converting some customers to help us test the platform. Most users will be automatically converted, and we’ll be contacting you with further instructions on how to log in and get started. It’s really easy, so stay tuned!
Q. How will I view my statements?
A. Your current and past bank statements will continue to be available for viewing, download or printing in the new platform, exactly as you do today.
Q. Is Bill Pay information converting with this transition, or do I have to re-enter all of my information?
A. We’re continuing to use our existing BillPay module, so all your information will be there, and any payments that you have scheduled will be processed as normal. The only thing to consider is that if you have payments you need to make between September 15th and 18th, that you enter them through our current online banking before September 15th, just in case you have any trouble logging into the new platform in the first few days.
If you have any questions at all, please give us a call and we can help you get squared away. Look for more information in the coming weeks and thanks for growing with us.