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Careers

 
Branch Manager
Brattleboro Savings and Loan – Wilmington, VT

Job Description

At Brattleboro Savings & Loan, we foster a culture of excellence and teamwork; we encourage creative thinking and respect diversity. We promote an environment where team members are engaged, supportive of one another, and enthusiastic about serving our customers.

We continue to grow! We are in the process of opening a new branch in Wilmington, VT and are seeking a Branch Manager to manage the day-to-day operations of the entire branch, as well as being the primary contact for consumer lending and business development. This position is responsible for increasing market share within the marketplace, growing the bank’s customer relationships and managing the overall profitability of the office. Initially, training will be conducted at our Main Office in Brattleboro, VT, until the Branch renovations are complete.

Essential Duties and Responsibilities:

· Under the direction of the VP/Senior Retail Officer, works to establish customer service standards and sales goals for deposit services, and ensures that deposit products are competitive. Through the on-site management of the branch, oversees the effective, efficient, and friendly delivery of products and services to customers while maintaining security procedures at all times.

· Is responsible for staff development which may include training and coaching through one on one meetings, retail banking staff meetings, and other ways to ensure that goals and objectives are met. In conjunction with the VP/Senior Retail Officer, the Branch Manager is responsible for hiring staff as needed and approved.

· Develops new business with existing clients and prospective clients (in conjunction with the other departments of the Bank) through outside sales calls and meeting with community leaders and other business members of the area.

· Works with VP/Senior Retail Officer in coordinating the development and implementation of ongoing programs including Customer Service initiatives, cross-selling programs, and deposit operational needs in support of the Banks’ vision.

· Originates consumer loans. Refers mortgage and commercial clients to the appropriate teams.

· Identifies new cash management service opportunities and works with the VP/Senior Retail Officer to set up, train, and support those business customers.

· Acts as a liaison to Park Place Financial Advisors and the Promontory Network (CDARS/ICS).

· Oversees the operation of the office by resolving problems with customers or staff that need immediate attention. Resolves any maintenance issues with the building with support of the appropriate Main Office staff.

· Ensures operational processes and standard operating procedures (SOPs) are adhered to.

· Provides direction to staff and/or handles more complex retail transactions.

· Demonstrates leadership and takes ownership of institutional relationships with key business and operational departments.

· Collaborates with the VP/Senior Retail Officer and Retail division for PTO management, staffing coverage, and other inter-branch related matters.

· Assists in maintaining and improving Retail’s key platforms including Streamline, Vertex, The HUB, Share Drive, etc.

· Reviews and plans career and skill development of branch staff and monitors progress.

· Provides quality education and training to educate employees on all levels of customer service and satisfaction.

· Conducts timely and meaningful performance reviews for branch personnel, coaching, and counseling as necessary, resolving performance issues as necessary.

· Performs other duties and responsibilities as assigned.

· Participates in a variety of civic activities contributing to the visibility of the Bank.

Education, Skills, and Experience Requirements:

· Bachelor’s Degree in Business or 5 years equivalent banking experience

· Three to five years of lending experience

· Three to five years of deposit services experience in banking

· Sales experience in a goal-based environment

· Experience in leading, motivating, and developing a team

· Excellent time management and organizational skills

· Effective interpersonal and people management skills

· Proven ability to mentor diverse age groups

· Exhibits strong decision making and analytical skills

· Demonstrates effective verbal and written communication skills

· Possesses strong computer skills with the ability to work with multiple software programs

· Ability to multi-task in a high paced professional environment

· Community minded

Brattleboro Savings and Loan is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We strongly encourage people of color, people with disabilities, LGBTQ applicants and people from other underrepresented groups to apply, recognizing and respecting that diverse perspectives and experiences are valuable to our team and essential to achieving our purpose. Brattleboro Savings and Loan offers a close knit and customer focused work environment as well as a competitive compensation package. If you would like to join our team and work at an established, mutually owned bank in your community, please email your resume to mcoursen@brattbank.com or send to:

Brattleboro Savings & Loan

Attn: Michele Coursen

PO Box 1010

Brattleboro, VT 05302-1010

Member FDIC

 

Bank Teller
Brattleboro Savings and Loan – Wilmington, VT

 

Job Description

At Brattleboro Savings & Loan we foster a culture of excellence and teamwork; we encourage creative thinking and respect diversity. We promote an environment where team members are engaged, supportive of one another, and enthusiastic about serving our customers.

This part time position is responsible for providing fast, friendly, and efficient service to customers in the handling of their banking transactions and requests for information while maintaining proper security procedures at all times.

Essential Duties and Responsibilities:

· Provides friendly, fast, and efficient service to customers by handling deposits, withdrawals, cashing checks, closing accounts, processing loan payments, and payoffs, selling traveler’s checks, processing cash advances, selling and redeeming bonds, etc.

· Providing access to safe deposit boxes, re-pinning debit and ATM cards, and helping with customer concerns and questions. Responds to customer’s requests for information regarding banking services and cross sells as appropriate. Refers more complex transactions to the appropriate team member.

· Performs daily responsibilities such as processing night drop deposits and mail transactions. Prepares recap sheets for Finance Department. As requested, opens and closes branch following proper operational and security procedures.

· Counts, proves, and packages currency and coin.

· Balances daily according to procedures.

· Maintains superior customer service through the following ways but is not limited to: quickly making eye contact and providing a friendly greeting to all customers in the bank, using customer’s name during transaction, thanking customer for the business and finding other ways to create a friendly professional rapport with customer.

· Maintains a neat work area and maintains customer confidentiality.

· Works with the rest of the Retail banking team and other operational areas using good communication and a positive attitude to maintain a team atmosphere.

· Performs other duties and responsibilities as assigned.

·Education, Skill, and Experience Requirements:

· Basic computer skills

· Excellent math skills

· Excellent oral communication skills

· Ability to interact with variety of personalities

· Ability to cross sell bank products

· Strong interpersonal skills

Physical Requirements:

· May be required to lift up to 50 lbs

· Will be required to move bags or other containers of coins

· Will be required to stand for extended periods of time

· Extensive keyboarding required

· Occasional bending and stooping required

Brattleboro Savings and Loan is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We strongly encourage people of color, people with disabilities, LGBTQ applicants and people from other underrepresented groups to apply, recognizing and respecting that diverse perspectives and experiences are valuable to our team and essential to achieving our purpose. Brattleboro Savings and Loan offers a close knit and customer focused work environment as well as a competitive compensation package. If you would like to join our team and work at an established, mutually owned bank in your community, please email your resume to mcoursen@brattbank.com or send to:

Brattleboro Savings & Loan

Attn: Michele Coursen

PO Box 1010

Brattleboro, VT 05302-1010

Member FDIC

 

Universal Banker
Brattleboro Savings and Loan – Wilmington, VT

Job Description

At Brattleboro Savings & Loan we foster a culture of excellence and teamwork; we encourage creative thinking and respect diversity. We promote an environment where team members are engaged, supportive of one another, and enthusiastic about serving our customers.

The Universal Banker will ensure the customer’s needs are achieved by conducting a thorough financial assessment and recommending the most appropriate products and services that fulfill the customer’s immediate and future financial needs and goals. Under direct supervision, the Universal Banker will maintain and grow existing relationships, build new relationships and will provide a sound operational backbone for the Branch. The Universal Banker will deliver clarity to customers through deep product knowledge and strong communication skills whether at the teller window, lobby or in an office.

Essential Duties and Responsibilities:

· Provides friendly, fast, and efficient service to customers by processing transactions, opening deposit accounts, interviewing customers to obtain financial information and explain services available, help customers resolve account problems, help customers complete loan applications. Assists with customer concerns and questions. Responds to customer’s requests for information regarding banking services and cross sells as appropriate. Refers non-routine transactions to the Assistant Manager, Branch Manager, or Retail Manager as appropriate.

· Generates and maintains profitable customer relationships by expanding on the bank’s products and services thru cross selling. Monitors personal goals.

· Follows up with customers in a timely manner. Able to efficiently assist the customer in wire transfers, fund transfers, and other maintenance as requested.

· Performs New Account Audits and oversees the exceptions on the New Account Audit report by following up in a timely manner and making sure that all CSR's are doing so. Monitoring the New Account Audit report to work with team to minimize exceptions. Assists in the production of new account welcome letters.

· Manages the vault area to ensure that controls and operational security procedures are being followed. Follows all security protocol to ensure the safety of staff and security of the Banks’ assets.

· Works with the rest of the Retail banking team using good communication and a positive attitude to maintain a team atmosphere.

· Provides support to the Branch Manager to ensure that the goals for the branch, as well as the Banks’ vision, are accomplished.

· Maintains a neat and professional work area and maintains customer confidentiality.

· Performs other duties and responsibilities as assigned.

Education, Skills, and Experience Requirements:

· Skilled in optimizing profitable relationship opportunities with existing and walk-in customers.

· Strong analytical and problem solving skills. Ability to derive innovative solutions.

· Demonstrates ability to build relationships, collaborate, and support teamwork

· Careful attention to detail and organization

· Entrepreneurial, ownership-oriented mindset

· High School education/equivalent or higher

· Minimum of 2+ years of retail banking experience

· A successful balancing track record

· Proficient with Microsoft applications

· Excellent oral and written communication skills

· Excellent computer skills

· Excellent math skills

Brattleboro Savings and Loan is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We strongly encourage people of color, people with disabilities, LGBTQ applicants and people from other underrepresented groups to apply, recognizing and respecting that diverse perspectives and experiences are valuable to our team and essential to achieving our purpose. Brattleboro Savings and Loan offers a close knit and customer focused work environment as well as a competitive compensation package. If you would like to join our team and work at an established, mutually owned bank in your community, please email your resume to mcoursen@brattbank.com or send to:

Brattleboro Savings & Loan

Attn: Michele Coursen

PO Box 1010

Brattleboro, VT 05302-1010

Member FDIC

Marketing Director
Brattleboro Savings and Loan – Brattleboro, VT

Job Description

The position of Marketing Director is responsible for managing corporate marketing campaigns, functions, customer communications, and numerous related responsibilities in pursuit of organizational objectives. The Marketing Director is also responsible for creating and delivering a consistent voice and values for our constituents across all bank contact points. This position also carries the responsibility for many compliance-related requirements governing marketing functions and the Bank’s website. Some after-hours work time required.

Duties and Responsibilities:

1. Exhibit a sense of urgency to provide the finest of customer service at all times in all forms of verbal and written communication

2. Marketing

· Work with Marketing Committee, management and outside marketing firm on overall marketing direction including development of an annual marketing plan

· Responsible for managing sponsorships and donations

· Oversee marketing budget

· Provide support in development of marketing promotions (either bank wide or location/department specific) to include corporate ad campaign planning, overseeing creative and writing copy

· Working with outside marketing firm, maintain Bank’s online and Social Media presence to include website marketing

· Working with outside marketing firm, develop ads/flyers/brochures and outdoor marquee messages

· Maintain a consistent corporate image to include inventory of logo items

· Working with outside marketing firm, handle all media placement

· Continually review the effectiveness of the marketing/advertising through the use of a variety of data gathering tools. Report periodically the effectiveness of campaigns to corporate management.

· Review and analyze competitor products and fees

3. Public Relations

· Administer press releases, promotion announcements etc.

· Handle sponsorship and donation requests

· Take lead in event planning for location/department and corporate events; assist with market-specific functions as needed

· Assist with development and distribution of customer communications

4. Sales Support

· Assist with new product development and implementation

· Oversee tracking of sales results and preparation of periodic reports

5. Compliance

· Handle marketing related compliance responsibilities related to loans and deposits

· Work with the Compliance Officer to ensure all marketing fully complies with all State and Federal regulations

· Oversee website maintenance and compliance

6. Projects for Chief Executive Officer or Chief Operating Officer

7. All other duties as assigned

Education, Skill and Experience Requirements:

· Prior experience in marketing and advertising is required.

· College Degree strongly preferred.

· Previous sales and customer service experience highly desirable.

· Extensive training in bank marketing, operations, and management a plus

· Must possess exceptional interpersonal skills and meticulous attention to detail.

· Self-motivator and forward thinker.

· Have/gain extensive knowledge of all banking services in order to generate creative marketing solutions to meet the Bank’s goals.

· Must have excellent communication skills – both verbal and written; display original thinking and creativity; meet challenges with resourcefulness and generate suggestions for improving work.

· Must be able to coordinate, manage and guide multiple priorities and projects simultaneously and effectively through to completion

· Strong problem solving ability and effective listening skills are extremely important for this position.

· Must be skilled in use of personal computers.

· Must have a demonstrated ability in HTML, Digital design – adobe creative, Google Analytics, copy writing.

· Must maintain an awareness of current economic/market conditions which affect business and banking trends.

· Strong leadership skills with ability to lead by example.

· Must project a friendly, courteous, patient, and professional image at all times.

Brattleboro Savings and Loan is an Equal Opportunity Employer, and is committed to diversity, equity, and inclusion. We strongly encourage people of color, people with disabilities, LGBTQ applicants and people from other underrepresented groups to apply, recognizing and respecting that diverse perspectives and experiences are valuable to our team and essential to achieving our purpose. Brattleboro Savings and Loan offers a close knit and customer focused work environment as well as a competitive compensation package. If you would like to join our team and work at an established, mutually owned bank in your community, please email your resume to mcoursen@brattbank.com or send to:

Brattleboro Savings & Loan
Attn: Michele Coursen
PO Box 1010
Brattleboro, VT 05302-1010

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